Aspect microsoft ocs

At the Aspect analyst conference in beautiful Cancun, Aspect discussed its past, present, and future, with an emphasis on - wait for it - the cloud. After last year's By Stephen Leaden. Until recently, HP and their alliance with Microsoft has been, in my opinion, an almost "best kept secret.

Jim Freeze on Aspect's Big Changes. Several themes emerged at Aspect's analyst conference in Phoenix, AZ - "Everything has changed and everything is changing," "Customer Obsession," and "Questioning Drivers for Today's Workforce Management Platforms.

Today's consumers expect more from companies. They use multiple communication mediums, numerous software applications, and multiple platforms. They also expect companies Experience garnered from prior engagements brought home the fact that customers have had a tendency to revamp their contact center operations without consideration of Latest Articles Latest Articles. Dave Silke on the Future of Mitel. Now they have 3 global OCS farms in major hub sites. That's a huge consolidation of equipment, resources and maintenance.

Get Communicator Mobile Now! Here are the latest Insider stories. More Insider Sign Out. Sign In Register. Sign Out Sign In Register. Latest Insider. Check out the latest Insider stories here. More from the IDG Network. Today, the Microsoft Unified Communications Group announced a a multi-year strategic alliance with Aspect Software to help deliver unified communications to contact centers. Aspect Software is considered one of the leading players in the contact center space, so this is huge news for Microsoft.

The goal is to bring Microsoft's Office Communications Server OCS unified communications software to contact centers currently or planning to use Aspect Software products. Aspect has a huge footprint in the contact center space, so this strategic alliance will help Microsoft crack into this vital space. Additionally, Microsoft is making an equity investment in Aspect to "accelerate the development and adoption of the new solutions and services.

Here are some of the important points: - Microsoft OCS will be offered as a primary option to all Aspect customers. Efficiency to the business will be enormous.